General Info

What is Small basket.Ca?

SMALL BASKET is an online Indian grocery store delivering over 4000 authentic Indian products to customers in Ontario. We aspire to be your favorite go-to destination for all Indian products

How to Purchase Indian grocery through Small Basket?

* Through our online website (https://www.smallbasket.ca )

* Through our What's App number (647-904-6989)
(Note: Order will take more time than online order due to payment confirmation and manual order entering)

How can I track my order?

As soon as you place your order, you will receive an order confirmation email.
In addition to the above, we also send out alerts via email/text at different stages of the process.

New Item which is not available on site

We're constantly adding new items to our store. You can email us with your product suggestions at info@smallbasket.ca and we will make an effort to try to avail the item for you. Sometimes it's not possible to get specific items due to supply issues, limited customer demand, etc.

Our goal is to always have all the listed items in stock. Generally an out of stock item should be back within 2 weeks. In some rare circumstances, items may remain sold out for longer than that due to sudden spikes in demand or supply issues

Shipping Info

How much does Delivery cost?

The shipping address in Toronto, Mississauga, Brampton, Etobicoke, Caledon, Bolton 

FREE (Orders $69.99 and above including taxes)
$4.99 (Orders up to $69.99 including taxes)
$7.99 (Order up to $ 49.99 including taxes)
more info about delivering location

What is the delivery time?
We will deliver your order item based on the following time slots.
* Submit order on Mon - Tue
Delivery on Wednesday between 5:00 PM to 9:00 PM OR Schedule delivery on Saturday Between 10:00 AM to 2:00 PM
* Submit order on Wed - Thu
Delivery on Friday between 5:00 PM to 9:00 PM OR Schedule delivery on Saturday Between 10:00 AM to 2:00 PM
* Submit order on Fri - Sat - Sun
Delivery on Monday between 5:00 PM to 9:00 PM OR Schedule delivery on Saturday Between 10:00 AM to 2:00 PM

Friday orders can schedule on Saturday on special request.
If any updates regarding your delivery items like location, access code/burger code, or schedule on specific time slots (select from the above list), Please add into comments.
You will receive email and text messages before delivery and after delivery.

Who will deliver my order?

A small basket’s driver will deliver your order.
SmallBasket's driver always comes with wearing a mask and hand gloves to avoid COVID-19 spread.

What if I missed my delivery?

Small Basket’s Driver will leave the package at your door. If the driver is unable to deliver parcel outside, we will give you one more delivery round the next day.

Payment

How can I make a Payment?

You can make payment with your Credit Card, Debit card, and Interac e-Transfer to "smallbasket20@gmail.com"

Refund Policy:

How if I missed any item in my order?

We are preparing your order with full caution, but if there is any short item in the order, please contact us at info@smallbasket.ca with your order details.

How do I cancel my order after placing it?

You can cancel your order until you receive the final confirmation, once you receive your final confirmation, we are not able to cancel your order as the order shipped out.

Credit / Exchange:

Frozen, Dairy Products, Fresh Fruits, and Vegetable sales are final sales, We are unable to give any credit/refund.

Our company policy lasts 3 days from the time of purchase for refund or exchanges. Please note that all rights reserved by small Basket for any refund and refuse of any claim for no reason.